Privacy Policy

1. Introduction

Advyser Pty Ltd (ABN XX XXX XXX XXX) ("Advyser", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.

We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applicable state and territory privacy legislation.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Name, email address, phone number, and postal address
• Financial information relevant to your advisor search (investment amounts, goals, etc.)
• Account credentials (username and password)
• Communications you send to us or through our platform
• Survey responses and feedback

2.2 Information Collected Automatically

When you use our services, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks)
• Location data (based on IP address)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Match you with suitable financial advisors
• Process transactions and send related information
• Send promotional communications (with your consent)
• Respond to your comments, questions, and requests
• Monitor and analyse trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Financial Advisors: When you submit a request, we share relevant information with matched advisors to facilitate introductions
• Service Providers: Companies that provide services on our behalf (hosting, analytics, payment processing)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption, secure servers, and access controls.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Cookies

We use cookies and similar tracking technologies to collect and track information about your use of our services. You can control cookies through your browser settings. For more information, see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any website you visit.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@advyser.com.au
• Post: Privacy Officer, Advyser Pty Ltd, Level 10, 123 George Street, Sydney NSW 2000
• Phone: 1300 123 456